What type of knowledge helps students navigate conflict resolution situations in KOSSA?

Conflict Management skills are critical for students navigating conflict resolution situations within the KOSSA framework. This type of knowledge encompasses a range of techniques and approaches that help individuals identify, address, and resolve disagreements or disputes effectively. By developing these skills, students learn how to assess a conflict, understand the perspectives of different parties involved, communicate clearly, and work towards mutually beneficial solutions. Conflict Management skills contribute to fostering a collaborative environment, which is essential in both academic and workplace settings.

Other aspects, such as legal knowledge about workplace conflicts, knowledge of negotiation techniques, and team building strategies, may enhance one's overall conflict resolution capabilities. However, the core of resolving conflicts effectively lies in the ability to manage conflict itself, which is why Conflict Management skills are particularly emphasized in KOSSA training.